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Pepco

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Fixtures & fit-out for fashion stores across Europe

Client expectation:

PEPCO expected a consistent, high level of customer service which included delivering fixtures manufacture, delivery and fit-out for their dynamically growing fashion store network in Central Eastern Europe. The client required to ensure that  the same, unique customer experience was created for all shoppers, regardless of a store location across Europe.

We took care of:

  • We deliver a high quality service to the customer as required:  we manufacture all of metal and joinery shop fixturesin our factory in Poland (14 500 m²) and via our reliable partners based in China.
  • Our installation teams are efficiently doing full store fit-out servicesof within as short as 2 days per site.
  • To keep up with the client’s expansion we are supporting PEPCO with developing a region-wide customer service network.
  • We designed and implemented a dedicated online shopthat allows Pepco to place orders and track their progress in real time.
  • CAPS also support PEPCO with new furniture development, prototypingand rolling out of new items into their store network as required due to constantly changing retail environment.

 

Key facts

  • CAPS Group have completed +1500  PEPCO stores in Central Eastern Europe: Poland, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria,  Lithuania, Latvia, Estonia and Spain.
  • We are in cooperation with PEPCO since 2008
  • The average area of a PEPCO store is 500 m2

About the Client

PEPCO is a European chain of discount shops offering apparel for the entire family and household products at low prices.

Watch the video and see how we did store fixtures installation in Pepco’s 1000th store in Poland!

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