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Fixtures & fit-out for home accessories stores across Europe

Client expectation:

PEPCO required a consistent, high level of customer service including delivering fixtures and store fit-out for their fast growing network in Central Eastern Europe. The client wanted to ensure that a shopper walking into a store, whether it was Bucharest or Warsaw, was delivered the same, unique customer experience.

We took care of:

  • We seamlessly service the customer by manufacturing all of metal and joinery shop fixtures in our factory in Poland (14 500 m²) and via our sourcing operations based in China.
  • Our teams are efficiently executing full store fit-out services of within 2 days per site.
  • CAPS are supporting PEPCO with developing a region-wide customer service network keeping up with the client’s expansion.
  • A dedicated online shop allows our client to track the progress of orders in real time.
  • The retail environment is changing constantly, therefore we also assist PEPCO with new fixture development, prototyping and rolling out of new items into the store network.

Key facts

  • CAPS Group have completed +1500  PEPCO stores in Central Eastern Europe: Poland, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria,  Lithuania, Latvia, Estonia and Spain.
  • We are in cooperation with PEPCO since 2008
  • The average area of a PEPCO store is 500 m2

About the Client

PEPCO is a European chain of discount shops offering apparel for the entire family and household products at low prices.

Watch the video and see how we did store fixtures installation in Pepco’s 1000th store in Poland!

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