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Client expectation:

PEPCO required a consistent, high level of customer service including delivering fixtures and store fit-out for their fast growing network in Central Eastern Europe. The client wanted to ensure that a shopper walking into a store, whether it was Bucharest or Warsaw, was delivered the same, unique customer experience.

We took care of:

  • We are seamlessly completing this mission manufacturing all of the metal and joinery shop fixtures in our factory in Poland (10 000 m²) and via our sourcing operations based in Hong Kong.
  • Our teams are efficiently executing full store fit-out services of within 2 days per site.
  • CAPS are supporting PEPCO with developing a region-wide customer service network keeping up with the client’s expansion.
  • A dedicated online shop allows our client to track the progress of orders in real time.
  • The retail environment is changing constantly, therefore we also assist PEPCO with new fixture development, prototyping and rolling out of new items into the store network.

Key facts

  • CAPS Group have completed over 1250  PEPCO stores in Central Eastern Europe: Poland, Croatia, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria,  Lithuania, Latvia and Estonia.
  • We are in cooperation with PEPCO since 2008
  • The average area of a PEPCO store is 350 m2

About the Client

PEPCO is a European chain of discount shops offering apparel for the entire family and household products at low prices.

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