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Hotel refurbishment project: understanding the investor’s challenges

Interview with Paweł Graumiler, CAPS’ technologist, experienced in hotel industry projects.
From the market research CAPS group carried out in 2016, we found out that in the hotel industry hoteliers regularly..

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Changing room experience you don’t want your customers to have

Do retailers always remember about key rules for designing a changing room?  In the era of the ever present customer experience concept, one would think it is obvious to include a changing room in planning and designing the overall customer journey…

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4 ways to improve your customer service with packaging: the Japanese way

They say that once you have experienced the highest level of service, it’s hard to go back. I would go as far as to say that once you have shopped in Japan, the experience after coming back home will never be the same.  And, you are less willing to spend …

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4 retail trends that shape your retail environment strategy                                          

The retail industry is becoming more dynamic than ever. Multiple trends such as personalisation, digitalisation, omni-channel marketing and the social media  can influence our customer’s path and decision…

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